Virgin Media									April- May 2015
Inbound Movers Advisor 
•	Was accepted for training with Virgin Media.
•	Training included: Customer Service and handling inbound calls.

Groundwork North East                                                                                      June 2010 – December 2010 
Landscaper
•	Maintenance of grounds and offices to set guidelines and standards ensuring customer satisfaction at all times.
•	Worked within set health and safety regulations at all times.
•	Completed all tasks using the correct equipment in line with manufacturer’s instructions.
•	Maintained and prepared all equipment ready for use as required.
•	Built furniture to required specifications.
•	Assisted customers on an adhoc basis as required.
 
Durham University                                                                                             October 2007 – January 2008
Housekeeper/Cleaner
•	Identified and reported any potential safety and maintenance issues.
•	Completed deep cleaning procedures of accommodation on site following company policy and procedure.
•	Adhered to procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures and to meet Health and Safety regulations.
•	Maintained both cleaning equipment and exterior grounds.
•	Responded to request for assistance in the accommodation to clear away any spillage or any other requirement to maintain a safe, clean and tidy site.
 
Tesco Stores, Consett, Co Durham                                                              	    October 1998 – July 2001 
Customer Service Assistant       
 
•	Assisted customers in a fast paced setting providing exceptional service with each interaction
•	Maintained stock levels to ensure that service could be conducted at the expected fast pace
•	Handled all financial transactions with accuracy and efficiency,
•	Implemented all age restriction guidelines relating to the sale of alcohol
•	Operating hand held scanner to reduce prices on stock that was near its sell by date,
•	Working to a Rota around the different departments.
•	Worked effectively and efficiently as part of a team in order to achieve excellent levels of customer satisfaction
•	Adhered to strict health and safety codes of practice
 
 
New and Used Record Store                  					February 1994 – March 1998
Self Employed
 
•	I set up and managed a new and used record store, where I had sole responsibility for merchandising, stock ordering and liaising with suppliers and distribution companies from the UK, Europe and the US.
•	I also provided excellent service by meeting the customers’ needs and building a rapport with them to build customer loyalty. I maintained accurate bookkeeping records and met annually with my accountant to complete my tax returns.
 
 
Consett Kebabs, Consett, Co Durham                                                            September 1990 – April 1996
Chef/Counter Assistant
 
•	Provided exceptional customer service with each interaction to promote company brand and customer loyalty.
•	Maintained the kitchen production areas to assist with the smooth running of the kitchen and in accordance with health and hygiene requirements.
•	Assisting in basic food preparation.
•	Demonstrated effective teamwork by completing agreed tasks allowing others to complete their own roles in providing excellent customer service.
•	Keeping the storerooms well stocked and organised at all times.
•	Maintained stock levels to ensure service not delayed
•	Accepted food deliveries and stored in correct manner within required time scales
•	Complied with daily cleaning rotas including ensuring the kitchen is fully cleaned and prepared for the start of each shift.
•	Allotted key holder to open and close premises at each end of the working day.
 
 
Mo-Tech Motorcycles, Consett, Co Durham                                                   July 1990 – September 1990
General Assistant
 
•	Efficiently followed all the tasks delegated by the supervisor.
•	Completed all assigned targets within the specified deadline.
•	Maintained cleanliness in the shop and stockroom.
•	Followed all standard operating procedures of the store.