Fire Support
Croxteth TDA (Training and Development Academy)
Jan 2016 – March 2016

•Assisting the fire team and preparing their equipment ready for emergencies.
•Filling up air bars, cleaning and refilling fire extinguishers.
•Making sure the correct signs were out if the fire crews are using a live fire to train.
•Preparing materials for the fire crews to set alight.
•Working efficiently as part of a team.
•Demonstrated ability to work in a pressured, busy working environment, ensuring I remain calm at times.
•Great attention to detail to ensure all tasks are carried out accurately to ensure the safety of fire crew members. 
•Proven ability to be able to work in a physically demanding role.
•Ensuring I wear correct PPE all times.
•Making sure health and safety guidelines were being followed. 

Outbound Call Centre Advisor
Thermal Home Improvement
Feb 2009 – Nov 2009

•Using exceptional customer service skills when carrying out cold-calling to sell thermal insulation products.
•Using my excellent sales and persuasive skills.
•Demonstrated ability to work in a pressured office environment with strict targets to meet. 
•Demonstrated ability to build rapport with customers. 
•Arranging client appointment for Sales Reps to visit their homes.