Employment History:

Customer Service Manager – Red Recruitment / Tesco
19/12/2015 to Present Day
I am currently employed by Red Recruitment working for Tesco Direct. My role is a Customer Service Manager and to provide excellent customer service to our customers.
My role includes:-
* Taking control of any situation that arises, to ask appropriate questions to get to the bottom of the cause and to show the customer I really want to help.
* To think about how I would like to be treated and use my own experiences to do my very best for the customer.
* To build rapport with my customer so they trust myself and Tesco.
* To always be polite, courteous and demonstrate appropriate levels of empathy and compassion.
* To always follow-up on any promises I make and do what I say I will do.
* To utilise our systems to capture customer information quickly and accurately to ensure the customer has the best resolution.

Handyman – Wordley Productions
02/10/2014 to 19/11/2014
Employed by Wordley Productions for 1 month.  My job role was to be the 'Handyman' of the building. My role included duties such as:-
* General upkeep and maintenance of the building.
* Decorating
* Fitting shelf and storage units
* Anything that broke on a day to day basis e.g. Table legs, light bulbs etc.

Labourer – Cuddy Construction
03/06/2014 to 30/08/2014
Employed by Cuddy Construction for 3 months work.
My duties included:-
* Making shuttering's
* Digging gulley's
* Laying electrical/water/gas pipes

Labourer – LOM (Langdon Owen & Morgan’s)
10/08/2013 to 27/06/2014
Employed by Langdon Owen & Morgan's for 4-8 weeks labouring.
After trial period offered temporary contract which rolled on for 13 months.
In my time working with LOM my duties included:-
* Carpentry
* Plastering
* Brick Laying
* Roofing
* Tarmac laying
* Painting
* Maintenance & Refurbishment work
I also agreed to courses to gain more knowledge for my job role which included:-
* First aid course
* Asbestos awareness
* CSCS - construction & Engineering
This job gave me the opportunity to take a different step into my career path which i enjoyed working within the construction industry. I also utilised my customer service experience as we would go to different jobs daily and communicate with different customers and businesses.
 I was also re-employed by this company at a later date 03/01/2015 - 24/05/2015, my job role and duties were the same and I enjoyed my second spell there.
Stockroom Assistant – Next
01/12/2012 to 31/12/2012
During the Christmas period I also worked at Next, Queen Street, Cardiff. My position was in the stock room, loading stock onto rails and taking them out onto the shop floor. This was only a temporary contract to cover the busy Christmas period and has now ceased.

Kitchen Assistant – Marks and Spencer’s
Kitchen Assistant – Marks and Spencer’s 
07/06/2012 to 24/08/2012
Employed by M&S on a part time basis.  
My role included:-
* Service in the restaurant & deli bar
* Serving customers
* Guiding customers to tables
* Taking food & drink orders
* cleaning duties
As this was my first job I enjoyed the experience to work for a prestigious company.
The role gave me the opportunity to have regular face to face communication with customers in a polite and professional manor.
This job was only a temporary basis but none of the less i gained invaluable customer service experience.
Interests and hobbies:
In my spare time I like socializing with my family and friends, meeting and getting along with new people and participating in different sports. I like going fishing to various lakes and beaches. Sports allows you to work within a team environment, I have become an integral part of many football teams and to play football you have to work hard with your team but also do your own job at the same time.