I wanted to change my career path so I have recently completed a course where I gained my CSCS Card and I am now certified with STA Level 2 award in Safe Moving and Handling, Level 1 Health and Safety and Emergency First-Aid at Work.

Experience

Intercontinental Hotels Groups – April 2013 to May 2016
Reservation Sales Specialist

This role included;
•	Answering inbound reservation sales, queries and general information calls.
•	Driving revenue for the business whilst delivering quality rooms, packages and experiences to the customers.
•	Concentrating on guest retention through loyalty channels and customer impressions of us.
•	Taking accountability for my actions on calls, with targets and on my presentation to customers and colleagues.
•	Constant high service and efficiency whilst dealing with everything so to make sure I have done my best for customer and company.

Vagabonds Bar – September 2012 to February 2013
General Duties

This role included;
•	Ticket stamping, bar tending, back room duties, maintenance and promotional sales design.
•	Face to face customer interaction helping with issues and satisfaction.
•	Working in an extremely busy environment solving problems quickly and efficiently so to minimise disruption to customers.

Comex 2000 – September 2011 to June 2012
Outbound Appointment Coordinator

This role included;
•	Contacting customers on behalf of Virgin Media to confirm time slots.
•	Making sure all information is correct on the system.
•	Working to daily targets for confirmation so to avoid disruptions to engineers and customers.